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Build, deploy, and govern AI agents on Salesforce. The future of CRM isn't a chatbot — it's an autonomous agent. Learn to build it.
Not toy demos. Real agents that ground on enterprise data, respect privacy, and ship.
Service, Sales, SDR, and fully custom agents from scratch using Agent Builder.
Templates, grounding, RAG, and few-shot patterns that actually reduce hallucination.
Vector DBs, semantic search, and unified profiles powering personalized agents.
PII masking, zero data retention, toxicity detection, and audit-ready deployments.
Make agents take real actions — approvals, refunds, callouts via Flow and Apex.
Simulation, analytics, CSAT, and continuous prompt versioning post-deployment.
From Agentforce fundamentals to production-grade deployment & governance.
AI Agents vs Copilots vs Bots, Agentforce Architecture, Use Cases
Einstein Trust Layer, Data Privacy, Responsible AI, Audit Trail
Service Agent, Sales Agent, SDR Agent, Custom Agent
Topics, Actions, Instructions, Testing Console
Topic Creation, Scope Definition, Natural Language Instructions
Standard Actions, Flow Actions, Apex Actions, Prompt Actions
Messaging In-App & Web, Experience Cloud, Slack, Custom Channels
Prompt Templates, Types (Sales Email, Field Generation, Flex)
Record Grounding, Related List Grounding, Merge Fields, RAG
Instruction Writing, Few-shot Examples, Output Formatting, Hallucination Reduction
Apex Invocable, Flow, Lightning Component, API
Einstein Copilot Architecture, CRM-native Conversations, Context Window
Intent Recognition, Slots, Clarification, Fallback Handling
Session Memory, Context Passing, Handoff to Human
Data Streams, Data Model Objects, Unified Profiles, Identity Resolution
Vector Embeddings, Semantic Search, Data Cloud Vector DB, Retrieval
Connecting Agent to Data Cloud, Querying Unified Profiles, Personalisation
Opportunity Scoring, Activity Capture, Sales Emails, Call Summaries
Case Classification, Case Routing, Reply Recommendations, Article Suggestions
Recommendation Strategies, Action Flows, Display in Lightning
Prompt Template Actions in Flow, Decision Logic, Output Handling
Calling Flows from Agent Actions, Passing Variables, Looping
External System Actions, API Calls from Agent, MuleSoft Anypoint
Data Masking, Zero Data Retention, Toxicity Detection, Audit Logs
Testing Console, Conversation Simulation, Edge Case Testing, Feedback Loop
Agent Analytics, Topic Coverage Reports, Escalation Rate, CSAT
Sandbox to Production, Package Deployment, Version Control for Prompts
Agentforce is Salesforce's biggest bet of the decade. Enterprises everywhere are scrambling to find engineers who can build, ground, and govern AI agents on the platform — and most teams haven't found anyone yet.
By the end of this 2-month track, you'll be in the top 1% of practitioners worldwide. You don't need permission. You need the skill.
Two months. Live cohort. Real builds. Get on the inside of the biggest shift Salesforce has ever made.
Launch your Graphy